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Privacy and Data Security

At Spirit Media & Paper Marketing Sdn Bhd (SMPMSB), your right to privacy and security is a major concern. Below are the guidelines we use for protecting your personal information. Please read the following carefully.

SMPMSB's Privacy Notice

SMPMSB respects your privacy. Across our business, around the world, we will collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information, but we may share your IP address with advertisers on SMPMSB sites. We share your data only with partners who share SMPMSB's commitment to protecting your privacy and data. Please contact SMPMSB if you have privacy questions or concerns. You also may ask to see the personal data you have given us and request amendment, correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.

The Information SMPMSB Collects About You

SMPMSB asks for specific types of personal information. We ask you to provide information that will enable us to process your purchase or provide services to you, enhance your site visit, respond to requests for information, support your relationship with us, assist you with technical support issues or to follow up with you after your visit.

SMPMSB may collect information when you interact with us. Some of the instances when this happens might be when you:

  • Register or visit a SMPMSB website;
  • Request us to provide you with a quote;
  • Place an order with us;
  • Request e-mail notification from us;
  • Request assistance from our online advisors;
  • Make a request for support either online or by telephone;
  • Provide feedback in a survey;
  • Participate in promotional offers;
  • Subscribe to a publication, newsletter or a mailing list; or
  • Apply for a job, submit your resume/CV, or create a candidate profile.

We may also collect personal information about you (such as demographic information) from third parties, including:

other related bodies corporate within the SMPMSB group; third party service providers; publicly available sources of information; and in the case of job applicants, previous employers

When you interact with us, we may ask for some of the following information: your name, address, e-mail address, IP address, phone number, occupation, National Identification Number, industry, transactional information such as your preferences, customer and service tag number, service history, credit card information and other bank details, referrals, and other information that is needed to process your transaction or request. We may also collect demographic information such as details of your business or company, age, gender, interests, preferences and favorites, and product purchase history. For job applicants, you may be requested to provide information such as educational background, employment experience, and job interest. If you do not provide us with any of the information we need or request from you, we may not be able to process your transaction or request.

We may collect information relating to your online interactions with us (including, for example, your IP address, the pages you view, SMPMSB’s website links and SMPMSB’s advertisements that you click on) so that we can offer you a more consistent and personalized experience in your relationship with SMPMSB and better serve your needs by customizing the content, services and marketing material that we share with you. We may use your personal information, including browser and purchase history to make recommendations to you and send customized communications via various communication methods, including email.

We hold your personal information in:

  • computer systems;
  • electronic databases;
  • digital archives;
  • telephone recordings; and
  • hard copy or paper files.

These storage mechanisms may be managed in a number of ways. These may be managed or administered internally by Spirit Media & Paper Marketing Sdn Bhd and may be held locally in Malaysia, or, they could be managed by a third party with whom we have a contractual relationship to manage it locally or overseas. We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this includes:

  • Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information, such as credit card details (SSL encryption is designed to make the data unreadable by anyone but us);
  • limiting physical access to our premises;
  • limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access);
  • ensuring that we and our third party providers have appropriate security safeguards to keep personal information secure;
  • and destroying or de-identifying personal information as required by law.

The information you provide will be kept confidential and will only be stored, used and disclosed for the purposes for which it was collected or as otherwise permitted by applicable law. It is collected and processed for the following general purposes or for other lawful business purposes:

  • To process your purchase or provide requested services;
  • To fulfil requests for products and services;
  • To improve our products and services;
  • To contact you;
  • To avoid fraud and other prohibited or illegal activities;
  • To protect the security or integrity of the website, our business, our products or services;
  • To customize our communication with you and the marketing material we share with you; and
  • To allow our business partners to present customized messages to you.

Newsletters, Mailing lists, Requests for Information

We (or another SMPMSB entity or an agent working on behalf of SMPMSB) will send you information about our various products and services, or other products and services that may be of interest to you. Such information may encompass alerts to product upgrades, status of your saved cart, special offers, updated information and other new offerings from SMPMSB. Only SMPMSB (or agents working on behalf of SMPMSB) will send you these direct communications. If you do not want to receive such communications, please notify us by:

including the following information and return the communication to the appropriate addresses (or fax number) supplied below: 

Contact name
Company Name (if appropriate)
Full Address Details
Email Address

Please allow up to 10 business days for your communication preferences to take effect. Because some communications, such as direct mail catalogues, are developed and queued for distribution well in advance, you may receive additional information after we receive your request.

When SMPMSB Will Share Your Personal Information

Your information may be shared with other SMPMSB entities, agents or contractors performing services for SMPMSB, such as SMPMSB's Service Providers, marketing sub-contractors and financial institutions. If so, SMPMSB will seek to ensure that your information is only used in connection with the functions these parties will be performing for SMPMSB and that all such information is treated in a confidential manner.

SMPMSB will disclose your personal information to the extent required or authorized by applicable law, if ordered or required to do so by a court or enforcement authority as appropriate, or to ensure that we are in compliance with our legal obligations.

Your Rights

To request access to, or correction of, your personal information, please contact us using the contact details in the ‘Contact Us’ section below. Upon your request and within 21 days we will inform you about the type of personal information we hold about you, the purposes for which we hold it and the possible recipients or types of recipients. Upon written request and within a reasonable period of time we will also amend, correct, delete or cease to process personal information if that information proves to be factually inaccurate, incomplete, or irrelevant to the purpose(s) of the processing.

Internet Commerce

The online store offers you options for how your credit card information, name, address, e-mail, and any other information you provide us may be processed. SMPMSB is committed to keeping the information collected on our site secure. We offer the industry standard security measures, called SSL encryption. These are available through your browser. If you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may contact a sales representative by telephone. We will usually try to contact you in the event of a potential problem with your purchase or for any normal business communication regarding your purchase.

Customized Experience

We use technology to help us deliver customized visitor experiences. At SMPMSB, we use SMPMSB and third party "cookies" to help us determine which information is appropriate to you and to enhance your experience when you interact with us. Our use of cookies aims to provide you with a better experience when using and to serve you customized messages about SMPMSB products and services when you visit the SMPMSB website and other third party websites.

Third-Party Sites

Please be aware that other Web sites including sites that may be accessed through our site, e.g., via a hyperlink, may collect personal information about you. This privacy statement does not cover the information practices of those third-party sites linked to or any other site. 

Additional Information

If you have asked to be contacted by one of SMPMSB's partners, we will need to provide them with your contact details. This information will not be shared with any other party and will be forwarded to that partner for the sole purpose of allowing them to contact you. Personal data obtained from you is held and processed in accordance with all applicable laws and consistently with SMPMSB's privacy statement

Contact Us

If you would like to contact us, or have questions regarding our privacy statement, please write to us at:

Spirit Media & Paper Marketing Sdn Bhd
Attention: Local Legal Counsel
A-G-3A, A-G-5, Greentown Square,
Jalan Dato Seri Ahmad Said,
30450 Ipoh,
Perak Darul Ridzuan, Malaysia.

Alternatively, you may contact us at 1300-222-313 or e-mail us at

Privacy Statement Regarding Customer and Online User Information Effective Date: 
25 December 2016